SECTION B
Below are the statements which describe the tea supply chain indicators. Please indicate to what extent you agree or disagree with each statement. (1 = Strongly Disagree, 2 = Disagree, 3 = Neutral, 4 = Agree, 5 = Strongly Agree)
Tea supply chain resilience				1	2		3	4	5
In my organization, the supply chain has the capacity to react quickly to the disturbances that happen during the Covid-19
In my organization, the supply chain has the capacity to provide appropriate responses for crisis scenarios that occurred during the Covid-19
In my organization, the supply chain was able to react quickly for the critical situations during Covid-19
In my organization, the supply chain was capable of preventing the Covid-19 disruptions before it occurs
In my organization, a flexible strategy plan was used to eliminate the delays in the tea supply chain during Covid-19
In my organization, there were sufficient resources to prepare for the emergencies that arose during the Covid-19
In my organization, the supply chain possessed the potential to recover from the disruptions during a shorter period
In my organization, the supply chain had the capability to recover from the disruptions by investing less amount of money
IV-1: Information sharing
In my organization, connecting internally and externally to share information through the tea supply chain during Covid-19 was possible
In my organization, suppliers’ willingness to share information benefitted to mitigate supply chain disruptions during the Covid-19 pandemic
In my organization, information shared by the suppliers are up-to-date during the Covid-19 pandemic
In my organization, accurate information sharing throughout the tea supply chain was helpful to achieve organization’s targets during Covid-19 pandemic
IV-2: Connectivity
In my organization, the ability to connect digitally within the tea supply chain during Covid-19 pandemic is high
In my organization, connecting transportation modes during Covid-19 was possible without any issues
In my organization, the cost of connecting digitally was affordable to the organization during Covid-19 pandemic
In my organization, on time pickup and delivery were implemented without any obstructions during Covid-19 pandemic
IV-3: Coordination
My organization was capable of communicating across the internal and external functions of the organization during Covid-19 pandemic
In my organization, the social interaction in the organization and the tea supply chain is high during Covid-19 pandemic
In my organization, collective learning of the tea supply chain disruptions during Covid-19 helped to avoid unexpected risks
In my organization, solving problems through online platforms collectively, raised the efficiency of the tea supply chain during Covid-19 pandemic
IV-4: Integration
In my organization, integration among the internal tea supply chain functions helped to maintain a better relationship during Covid-19 pandemic
In my organizations, meetings held in the supply chain department during the Covid-19 pandemic helped to face the disruptions that happened in the tea supply chain
In my organization, integration among the external tea supply chain functions helped to maintain a good relationship during Covid-19 pandemic
In my organization, feedback received from the customers were helpful to mitigate the disruptions in the tea supply chain during Covid-19 pandemic
IV-5: Visibility
In my organization, shared information was accurate enough to make decisions regarding tea supply chain disruptions during Covid-19 pandemic
In my organization, judgments of the experts in the field; helped to avoid risks in the tea supply chain during Covid-19
In my organization, shared information was up-to-date to make timely decisions regarding tea supply chain disruptions during Covid-19 pandemic
In my organization, information received from the track and trace system; was helpful to alleviate the unexpected disruptions in the tea supply chain during Covid-19 pandemic