TABLE 2.
Categorization of qualitative comments about ease of assessment of communication factors using telehealth, n = 24.
| Communication factor reported | Easily assessed n (%) |
Same as in person n (%) |
Harder to assess n (%) |
| All skills, both verbal, and non-verbal communication | 7 (29.2) | 1 (4.2) | – |
| Logical flow and structure of interview | 2 (8.3) | 1 (4.2) | – |
| Non-verbal | |||
| Reference to general non-verbal communication | – | – | 6 (25.0) |
| Eye contact | – | – | 5 (20.8) |
| Body language | – | – | 7 (29.2) |
| Gestures | – | – | 1 (4.2) |
| Empathy | 3 (12.5) | 1 (4.2) | – |
| Cues/Expressions | – | – | 4 (16.7) |
| Rapport | 1 (4.2) | – | 3 (12.5) |
| Posture | – | – | 2 (8.3) |
| Use of pause | – | – | 1 (4.2) |
| Verbal | |||
| Reference to general verbal communication | 6 (25.0) | – | – |
| Cues/expressions | 1 (4.2) | – | 1 (4.2) |
| Tone and volume | 1 (4.2) | – | – |
| Voice change | 1 (4.2) | – | – |
| Counseling skills | 1 (4.2) | – | – |