Table 5.

Findings on how the health care professionals experienced using LOVOT along with quotations from focus groups (FGs) with health care professionals from the nursing homes.

Theme/category	Illustrative quotation
Artificial behavior appears natural	“LOVOT’s behavior seems natural, even though we know it is artificial intelligence, the robots have different personalities.” (FGs 1, 2, and 3)
Communication tool that can stimulate, create feelings of security, and facilitate communication	“We think that LOVOT is a good tool for creating space for collaboration with residents with dementia.” (FGs 1 and 2) “Relatives have also been very positive about what LOVOT is doing to her. Her daughter has also been to a session and seen what it does to her. Her eyes lit up so completely, and she smiled and became happy. And she spoke to [LOVOT] as if it were a child. She knows it’s a robot.” (FG 2)
LOVOT is user-friendly and fun	“It is user-friendly and easy to operate, but it’s difficult for a person with dementia.” (FGs 1, 2, and 3)