Table 2.

Distribution of appointment outcome by type of scheduling

Arrival status	N	% of population (column %)	Customer agent		Automated self-scheduling
			Subtotal count	% of subtotal	Subtotal count	% of subtotal
Completed	1 349 377	67.6	1 256 281	68.3	93 096	59.6
No show	89 778	4.5	85 531	4.6	4247	2.7
Canceled	555 147	27.8	496 502	27.0	58 645	37.6
Left without being seen	1607	0.1	1510	0.1	97	0.1
Grand total	1 995 909	100	1 839 824	100.0	156 085	100.0

Note: “Completed” includes 47 transactions that were not documented in the system with a visit endpoint. They are included as “completed.” (agent = 45; self = 2).

P-value≤.0001, calculated using the χ² (chi-squared) test with Prism 9.2.0 software (GraphPad Software, San Diego, CA).