Table.

Potential Customer Problems That Telehealth Solves

Problem	Solution
Access to care (eg, due to mobility concerns, lack of transport, living in rural or remote communities)	Receives care without having to travel to appointments
Frequent travel	Provides continuity of care when away from local clinic(s)
No time to go to appointments (ie, too busy)	Eliminates time spent traveling to and from appointments and time spent waiting for care
Significant family responsibilities, lack of childcare	Have physical therapist treatment while staying with family; eliminates need to obtain childcare or bring children to appointments
Cost as barrier to receiving care	May provide lower-cost care options (eg, decreased overhead)
Not responding to hands-on therapies (eg, persistent pain patients)	Eliminates expectation to use hands-on approaches and decreases reliance on passive therapies;allows dedicated 1-on-1 time with clinician to explore hands-off solutions
Wants hands-off treatment approaches	Encourages motivational interviewing and other evidence-based solutions that focus on patient-empowerment and self-management