Table 4.
Patient satisfaction with general facilities in pediatric ward of Jimma Medical Center, Jimma, Ethiopia, 2021
| Variable | Frequency | Percentage | |
|---|---|---|---|
| How were you satisfied with the cleanliness/neatness of the ward during your stay | Satisfied | 267 | 66.7 |
| Neutral | 91 | 22.8 | |
| Dissatisfied | 42 | 10.5 | |
| How were you satisfied with the Suitability of the food service provided by the hospital? | Satisfied | 49 | 12.2 |
| Neutral | 160 | 40 | |
| Dissatisfied | 191 | 47.8 | |
| How were you satisfied with the easy accessibility of pipe water? | Satisfied | 104 | 26 |
| Neutral | 92 | 23 | |
| Dissatisfied | 203 | 51 | |
| How were you satisfied with the easy accessibility & suitability of the bathroom? | Satisfied | 109 | 27.2 |
| Neutral | 75 | 18.8 | |
| Dissatisfied | 216 | 54 | |
| How were you satisfied with the easily accessible and cleanliness of the Latrine? | Satisfied | 189 | 47.2 |
| Neutral | 98 | 24.5 | |
| Dissatisfied | 113 | 28.3 | |
| Patients' satisfaction with the attitude and behavior of the healthcare providers | |||
| How were you satisfied with the frontline health care providers’ availability immediately when you arrived? | Satisfied | 279 | 69.8 |
| Neutral | 96 | 24 | |
| Dissatisfied | 25 | 6.2 | |
| How were you satisfied with the availability of assigned nurses when needed? | Satisfied | 96 | 24 |
| Neutral | 27 | 6.8 | |
| Dissatisfied | 277 | 69.2 | |
| How were you satisfied with the doctors’ availability when needed? | Satisfied | 117 | 29.2 |
| Neutral | 27 | 6.8 | |
| Dissatisfied | 256 | 64 | |
| How were you satisfied with the Communication skill of the doctors with you? | Satisfied | 277 | 69.2 |
| Neutral | 95 | 23 | |
| Dissatisfied | 28 | 7 | |
| How were you satisfied with the Communication skill of the nurses with you? | Satisfied | 61 | 15.2 |
| Neutral | 37 | 9.3 | |
| Dissatisfied | 302 | 75.5 | |
| How were you satisfied with the Communication skill of the supportive hospital staff with you? | Satisfied | 260 | 65 |
| Neutral | 72 | 18 | |
| Dissatisfied | 68 | 17 | |
| How you were satisfied with the health professional's patience to listen to the patient's problems? | Satisfied | 137 | 34.2 |
| Neutral | 135 | 33 | |
| Dissatisfied | 28 | 7 | |
| How were you satisfied with the information given to the patients' families about the child's problem or disease? | Satisfied | 249 | 62.2 |
| Neutral | 87 | 21.8 | |
| Dissatisfied | 64 | 16 | |
| How were you satisfied with the language that the health professionals used to communicate with you? Was it simple/ understandable? | Satisfied | 259 | 64.7 |
| Neutral | 87 | 21.8 | |
| Dissatisfied | 54 | 13.5 | |
| How were you satisfied with how Doctors showed respect for you? | Satisfied | 298 | 74.5 |
| Neutral | 75 | 18.8 | |
| Dissatisfied | 27 | 6.7 | |
| How were you satisfied with how the Nurses showed respect for you? | Satisfied | 284 | 71.1 |
| Neutral | 78 | 19.6 | |
| Dissatisfied | 37 | 9.3 | |
| How were you satisfied with the respect shown by the Supportive staff for you? | Satisfied | 72 | 18.1 |
| Neutral | 66 | 16.6 | |
| Dissatisfied | 260 | 65.3 | |
| Is there any discrimination by health professionals during service delivery in hospital | No | 180 | 47.2 |
| I don’t know | 103 | 27 | |
| Yes | 98 | 25.8 | |