Table 5.

Analysis of the influence of the 19 recoded items with the recoded demographic variables.

Recoded Items (Answer 1 to 3)	Gender	Age	Marital Status	Studies	Labour
The technology of medical equipment	0.061	0.442	0.677	0.000	0.678
The appearance of the staff	0.116	0.038	0.150	0.061	0.257
Directions to the clinic	0.099	0.237	0.106	0.007	0.270
The interest of the staff to deliver what they promise	0.003	0.592	0.178	0.100	0.004
The condition of the practice	0.039	0.092	0.096	0.020	0.034
The information the doctor gives you	0.036	0.596	0.201	0.281	0.004
Waiting time to be seen	0.073	0.270	0.640	0.153	0.647
How easy it is to get to the hospital or outpatient clinic	0.223	0.143	0.581	0.004	0.585
The interest of the staff in solving problems	0.002	0.325	0.040	0.044	0.010
The punctuality of the consultation	0.122	0.380	0.866	0.048	0.687
The speed with which you get what you need or ask for	0.146	0.814	0.657	0.016	0.352
The willingness of the staff to help you when you need it	0.049	0.155	0.210	0.063	0.168
The confidence that the staff gives you	0.017	0.979	0.390	0.165	0.065
The friendliness of the staff in their dealings with the patient	0.530	0.311	0.159	0.773	0.444
The preparation of the staff to carry out their work	0.034	0.262	0.248	0.219	0.045
The personalised treatment you have received	0.022	0.633	0.717	0.205	0.091
The ability of the staff to understand your needs	0.007	0.833	0.568	0.436	0.098
The information given by the doctor to the relatives	0.592	0.356	0.024	0.467	0.405
The interest of the nursing staff in the patient	0.016	0.512	0.929	0.220	0.546