Table 2.

Overview of categories and subcategories

Category	Sub-categories
Experiencing kind encounters with staff but worries about residents’ wellbeing	• Satisfaction with interactions with nursing home staff
	• Experiencing worries linked to staff and nurses' abilities, and knowledge
Feeling disconnected and connected during visiting restrictions	• Experiencing ups and downs during visiting restrictions
	• Trying to maintain contact to avoid loneliness among elderly
Experiencing hampered communication and limited information during visiting restrictions	• Experiencing lack of information and both efficient and inefficient communication with staff
	• Impaired communication even if you adapt yourself and communication channels to the elderly
Managing communication and cultural dissimilarities	• Experiencing restricted communication with staff with limited language proficiency
	• Facing and handling misunderstandings and cultural differences
	• Finding strategies to communicate with staff with limited language proficiency