Table 5.

Supporting quotes about “The complexity of arbitration”.

Themes	Quotes	Supporting Quotes
The complexity of arbitration	34	“I’m not going to upset him (my son). I just … it’s so that I don’t miss out on something and then … and then that’s it.” (Federica, 40 y.o., no cancer diagnosis)—I *
	35	“No, my daughter does not do any checks and does not want to do the test. (…) It’s her choice, sometimes we tell her but nobody can force her, she does what she feels. (…) On the one hand as a mother maybe I would like that … but I live this well … Maybe my daughter is a little less determined…” (Bruna, 67 y.o., cancer diagnosis)—I
	36	“I did not tell to my father because this will take on enormous proportions for him and me, it will add something to me.” (Katarina, 33 y.o., no cancer diagnosis)—FG **
	37	“I also realize with my brother that he really doesn’t want to talk about it, because with men it’s like this that the disease only comes to them when they’re in their 50s and 60s. (…) But for him it’s right at the moment that he doesn’t know and he doesn’t think about it.” (Antonia, 33 y.o., no cancer diagnosis)—I
	38	“It was only two years ago that I had more to do with my cousins and that I realized that the two of them didn’t know much and didn’t have much information. And yes, I felt a bit guilty afterwards, because I thought I should have informed them a lot more.” (Gisela, 46 y.o., no cancer diagnosis)—FG
	39	“So, I know that my cousin who...who started the whole thing (communication to relatives), she had a hard time with it. She had the impression that she...that she was dropping a bomb. She was not well for a while. Moreover, when she knew I was positive, she was afraid to see me. (…) She was afraid that I would be mad at her.” (Federica, 40 y.o., no cancer diagnosis)—I
	40	“I’m satisfied with what they told me... (The doctor) talked to me well …, she explained me well (…) I immediately sent the test results to my two sisters because of what Dr. G. told me to tell to my family and I also informed all the other family members.” (Sabina, 52 y.o, no cancer diagnosis)—I
	41	“When I was told the result, he told me that he had prepared a letter for the families, that I had to distribute. It explained what to do and that you had to approach. (…) I thought it was good, it was important, it gave importance, credit, I thought, to what was happening.” (Christine, 47 y.o., no cancer diagnosis)—FG

* I Interviews; ** FG Focus Groups.