Table 1.
Leading research journals based on no. citations in CRM research
| Rank | Research journal | No of articles | Total citations | Normal citations | Average citation | Link | Total link strength | Average normal citation |
|---|---|---|---|---|---|---|---|---|
| 1 | Journal of Marketing | 69 | 14,428 | 216.9098 | 209.1014 | 121 | 1838 | 3.1436 |
| 2 | Industrial Marketing Management | 254 | 8474 | 230.437 | 33.3622 | 118 | 1435 | 0.9072 |
| 3 | Journal of Operations Management | 51 | 7626 | 143.4104 | 149.5294 | 77 | 763 | 2.812 |
| 4 | Journal of The Academy of Marketing Science | 57 | 6905 | 216.32 | 121.1404 | 106 | 703 | 3.7951 |
| 5 | Journal of Business Research | 131 | 5060 | 180.8524 | 38.626 | 104 | 684 | 1.3806 |
| 6 | Supply Chain Management-An International Journal | 101 | 4636 | 104.8469 | 45.901 | 63 | 529 | 1.0381 |
| 7 | Expert Systems with Applications | 111 | 4251 | 86.1531 | 38.2973 | 65 | 261 | 0.7762 |
| 8 | Journal of Service Research | 50 | 4224 | 93.8432 | 84.48 | 78 | 444 | 1.8769 |
| 9 | International Journal of Production Economics | 113 | 4089 | 160.7994 | 36.1858 | 72 | 537 | 1.423 |
| 10 | International Journal of Operations & Production Management | 93 | 3853 | 86.0408 | 41.4301 | 68 | 422 | 0.9252 |