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Net Promoter Score (NPS) results
| Overall | Administrative | Care | Support | Engineering and maintenance | |
|---|---|---|---|---|---|
| Self-scheduling | 45 | 63 | 51 | 16 | 13 |
| Service at reception | 42 | 46 | 49 | 27 | 18 |
| Clinical care | 50 | 62 | 60 | 14 | 27 |
Formula for calculating the NPS: (% scores of 9 and 10) - (% scores of 0-6).
