Table 3.
Patient and provider perspectives regarding satisfaction with virtual consultations.
| Author | Year | Cohort assessed | Perspectives and QoL Scores |
|---|---|---|---|
| Beaver et al. | 2012 | Patients (TM and non-TM) | High satisfaction in both groups. GHQ-12 scores and STAI scores similar; after adjusting for baseline, TM had higher satisfaction (P = 0.029). TM group was more likely to raise concerns during consultation, but not statistically significant. |
| Beaver et al. | 2017 | Patients (TM and non-TM) | STAI-S (anxiety) scores similar: 33.0 TM, 35.5 control. No significant difference for satisfaction with information. TM group stated more that their provider paid attention, and they could express themselves and ask questions. Control group was more likely to be kept waiting for appointment and state that they did not need info. HFU significantly less likely to state that the nurse knew their particular case. |
| Cerfolio et al. | 2019 | Patients (TM) | High overall satisfaction for all TM patients; highest scores in provider communication areas. Note: There were 56 patients in this study, of which 25 were called post-op. The other 13 patients in this study preferred in-person post-op visits. |
| Malcolm et al. | 2021 | Patients (TM and non-TM) | 26.6% of patients reported perfect health High satisfaction with no difference between groups. EQ-5D index score: 0.785; QLQ-C30 median score: 75 |
| Mole et al. | 2019 | Patients (TM) | High satisfaction with care, accessibility, and convenience. All answers between 4.70 and 5.00 (Likert scale 1–5) |
| Neeman et al. | 2021 | Surgeons | Well-received and often preferred overall (including cancer surgeons). However, surgeon satisfaction was lower than non-surgical oncologists (11/16 satisfied). |
| Noble et al. | 2019 | Patients (TM) | Satisfaction: only 15% said they would have accepted post-op video teleconsultation if this was offered. Accessibility: Over 70% had a suitable device and internet connection for telehealth. |
| Siddika et al. | 2015 | Patients (TM) | High satisfaction overall (97% satisfied). However, 16% of patients expressed preference for follow-up with doctor, and 11% with nurse specialist. |
| Viers et al. | 2015 | Patients (TM and non-TM) Surgeons |
No significant difference in patient perception of visit confidentiality, efficiency, education quality, or overall satisfaction. All scores from both groups between 1.0 and 2.1. (7-point Likert scale; 1 = disagree, 7 = agree) High satisfaction from surgeons regarding virtual (88% strongly agree) and in-person (90%). However, concern that virtual visits may not fit into the clinical workflow (p = 0.05). |