Table 3.

Highlights from the experience: results of the reflection phase.

Highlights from Lesson Learnt	Description
Correct identification of the needs of customers	It is important to correctly identify the needs of the users (i.e., the marked customer segment) and, thus, develop a service that is acceptable to the users. Indeed, to reduce the time to market, iterative co-creation or a user-centered design approach should be applied.
Easy-to-use Technology	The technology should be designed considering the final target users and make the service usable for them. In the telepresence service, the robot was considered more usable by older adults because they did not have to perform complex interactions with the user interface.
Multidisciplinary evaluation of the services	A service based on assistive technology needs to be evaluated from a multidisciplinary point of view since the final adoption is the result of the action of multiple factors (i.e., usability of the technology, reliability, cost–benefit relationship, integration with the current procedures, and impact).
Education	The attitude of the caregiver makes the difference in the efficacy of the pilot and the recruitment. People need to be educated and trained on the use of digital and assistive technology. Appropriated strategies to involve and educate the caregiver should be considered.
Interoperable platform	Assistive services should also be integrated into the current practice from a technical point of view. Indeed, as shown by the remote monitoring system, integrating the system into the existent clinical platform and IT systems favors its use. Future systems should be developed considering the interoperability issue, and they should be ready to be integrated into the used platforms.
Ethical, legal, and GDPR compliance	Privacy, ethical, and legal issues are important points to be considered. Therefore, when developing a new service based on assistive technology, it should be compliant with GDPR policies and guarantee data security and management.