TABLE 4.

Secondary Outcomes Comprised of Patient Experience, Care Partner Experience, Global Concordance With Patient’s Overall Care Plan, and Resource Utilization

Secondary Outcomes	Before	After	p
Patient experience
Overall hospital rating Hospital Consumer Assessment of Healthcare Providers and Systems Top Box Score, range 0–100	71.8% (n = 53; 61.1–82.5)	93.3% (n = 58; 88.2–98.4)	< 0.001
Care partner experience
Overall Satisfaction Family Satisfaction-ICU (20) Total Score, range 0–100	84.3% (n = 106; 81.3–87.3)	90.0% (n = 156; 88.1–91.9)	< 0.001
Global concordance with patient’s overall care plan
Mean Global Concordance Score (95% CI)	59% (n = 169; 55.3–62.7)	59.1% (n = 93; 54.5–63.8)	0.96
Resource utilization
Mean (median) length of stay (d) medical ICU [range]	4.9 (2) [1–108], n = 881	5.0 (2) [1–115], n = 904	0.61
30-d hospital readmission (95% CI)	0.188 (n = 924; 0.16–0.21)	0.184 (n = 960; 0.16–0.21)	0.82

Weighted propensity-adjusted results, adjusted for gender, age, education, race, self-reported health status (patient), and relationship to patient (care partner).