TABLE 4.

Configurations for achieving high levels of the outcome conditions (fsQCA).

Causal configuration	S1	S2	S3	S4
Information	🌑			⊗
WOM		🌑		🌑
Sense of community			🌑	🌑
Perceived trust	🌑	∙	∙
Perceived quality	🌑	∙	∙	🌑
Perceived benefits	🌑	∙	∙	🌑
Raw coverage	0.392	0.387	0.390	0.236
Unique coverage	0.021	0.019	0.013	0.032
Consistency	0.879	0.879	0.887	0.922
Solution coverage: 0.491
Solution consistency: 0.874

🌑, presence core conditions; ⊗, absence core conditions; ∙, present contributing conditions; ⊗, absence contributing conditions; blank, do not care.