Table 2.
User requirements for multi-agency incident response (own table, based on discussions held with stakeholders listed in subsection Identifying stakeholder needs).
| Area for improvement |
Requirement description ("As a key responder, they aim…") |
Added value ("Key responders…") |
|---|---|---|
|
Process: Inefficient data |
To send the estimated time of arrival at the incident site to and receive from others | Know at the incident site when to expect further resource support |
|
Process: Inefficient data |
To view the updated incident status in the incident response system | See immediate real-time data through automated system updates |
|
Process: Missing joint view |
To have a cross-agency view of available and allocated resources | Have a single point of source showing the most relevant data |
|
Process: Missing joint view |
To monitor the first responder vehicle along the way to the incident scene | Know when to expect further resources to support at the incident site |
|
People: Communication |
To receive a notification when the first responder vehicle arrives at the incident site and leaves the incident site | Depend less on multi-step phone-based communication |
|
People: Communication |
To send and receive automatic updates via a common system | Depend less on phone due to automated system updates |
|
Data: Lack of real-time information |
To view integrated real-time traffic (e.g. accidents that can impact the fastest route to the incident site) and weather data | Incorporate external hazards in the decision making process that can impact the incident handling |
|
Technology: Heterogeneity |
To view data of different formats and sources | Access and view heterogeneous datasets |
|
Analytics: Lack of real-time analytics |
To have access to real-time data analytics | Incorporate historical patterns and real-time insights |
The table shows the functional requirements for each area of improvement: Processes, People, Data, Technology, and Analytics. In addition, the table shows the benefits and added value of the implemented functionalities for the stakeholders involved in the incident process.