Table 2.

Missed appointment rates, averted missed appointments, and average revenue per patient encounter, less variable costs.

In-person missed appointment rate (a)	20.98%
Telemedicine-alone missed appointment rate (b)	18.94%
Telemedicine + successful intervention missed appointment rate (c)	15.33%
Reduced missed appointments due to telemedicine (a – b)	2.04%
Reduced missed appointments due to intervention (a – c)	3.61%
Telemedicine appointments August–December 2020	31 105
Average appointments per month	6221
Monthly appointments saved by telemedicine alone	127
Monthly revenue saved by telemedicine alone	$16 444
Telemedicine appointments August–December 2020	31 105
Average appointments per month	6221
Monthly appointments saved by telemedicine support team intervention	225
Monthly revenue saved by telemedicine support team intervention	$29 134
Overall revenue (telemedicine alone and telemedicine + support team)	$45 578