Table 3.

Description of key themes as benefit/facilitators to navigation and salient comment.

Theme	Example Quote
- Knowing or having personal experience with PrEP medication	- “It helps when you are the navigator who is assisting is on PrEP, because not only do you have the information, but you can also speak as an individual using your official testimony and how your experience has been.” (Year 2019) - “I tell my clients, ‘You know, PrEP is something that if you’re going to be on it, you have to take it every single day.’ Sharing my personal story with it helps. It makes them realize it works if you take it.” (Year 2018)
- Building rapport with patient and clinic staff	- “Being a familiar face. I know [name] office, there was one point where I was seeing them almost once every two weeks. They were familiar. They knew who I was. Another clinic, I think, is starting to get a little used to me and the same with [clinic name].” (Year 2018) - “You’re either building a relationship with the provider and the staff, or you’re building a relationship with the client.” (Year 2018)
- Maintaining consistent engagement with clients via organized system for tracking	- “Don’t be alarmed when you get a letter that says this is running out. Just call me and I’ll give you the Patient Advocate Foundation, but you’re going to handle it. You’re going to call them, and you’re going to answer the questions.” Yes. You need to call. This is your deal. You need to call. I applaud them and keep supporting them to keep doing that.” (Year 2018)