TABLE 5.

Themes and sub‐themes pertaining to emotions, evaluations and plans (COM‐B header Motivation)

Main themes	PWD sub‐themes	HCPs sub‐themes (views about PWD situation and how HCPs' activity could better support PWD)
Motivation
Emotions and burden of living with diabetes	Shock, denial and fear at diagnosis	PWD's struggle with diagnosis and lifestyle changes
	Frustration, anger, guilt, stigma	PWD's depression, anxiety, distress, social stigma
	‘It's your fault’—feelings of being judged	Avoid ‘shaming’—HCPs finding the best communication language
Beliefs and motivation to manage diabetes	‘It's not that serious yet’	Often only when symptoms appear, PWD realise the seriousness of diabetes
	Feelings of not being able to manage diabetes or change behaviours	Make PWD believe they can manage their diabetes
	It is difficult to get motivated	Lack of PWD's motivation as main barrier Emphasis on PWD's engagement
Plans and goals	Monitoring, keeping records and reminders	Monitoring and keeping records
	Diabetes impacts on daily routine and hard to maintain new routine	‘No holidays’—PWD's constant self‐management