Number	Primary questions	Sub‐questions
1	From when you got there, to when you left, what happened to you while you were in the Emergency Department?	Was this the first time you presented to the ED in the past year, or had there been other occasions?
2	What was the first thing you did when you arrived?	Who did you talk to and how would you describe your experience of talking to that person? What kind of questions did they ask you? What information did you share with them? How long did the triage process take? Was there any point that you were worried about others overhearing what you were talking about at the front desk?
3	After you spoke to the front desk, what did you do next?	How would you describe the experience of waiting in the ED? What do you remember about the waiting area itself? Were you told how long you might have to wait before being seen? Were you in pain and was this managed? How long did you wait until you were called to be seen?
4	What happened after you were called to be seen?	Can you describe what you remember about the staff taking care of you? / How did they make you feel? / How did they treat you? / What was their demeanour like? What types of tests/ examinations/ procedures did you have? What types of things did the staff discuss your condition/ care/ treatment with you? Was there ever a time you felt unsure about what was happening next? Was there ever a time you felt left out of decisions about your care and treatment? How long were you in the treatment area of the ED? If your partner was there, how did the staff engage with them? What do you remember about the treatment area you were in? Did you ever feel as though your privacy was compromised? Did you have a sense of confidence in your care provider(s)? Did you get offered food or drink while you were in the ED?
5	After you received treatment, what happened next?	Were you informed about what was happening next?
6	How did you feel about going home after you visit?	Did you feel as though you were ready to leave the ED? How did the outcome of your visit impact your experience? What type of information did staff give you before you left the ED? How long did the discharge process take? How did you go getting out of the ED?
7	What was the best part of your ED experience and why?
8	What could have improved your ED experience and why?
9	Is there anything we might have missed throughout this conversation that you would like me to know?