Table 3.

Heterotrait–Monotrait Ratio (HTMT)

	CQ	Con	ER	Int.R	IdentR	InteR	PU	Re.Int	IR	SQ	Sat	SrQ
CQ
Con	0.579
ER	0.365	0.650
Int.R	0.670	0.764	0.779
IdentR	0.760	0.755	0.872	0.675
InteR	0.769	0.658	0.755	0.765	0.643
PU	0.754	0.800	0.765	0.798	0.612	0.790
Re.Int	0.802	0.785	0.759	0.546	0.732	0.765	0.643
IR	0.818	0.784	0.696	0.807	0.712	0.679	0.621	0.632
SQ	0.797	0.639	0.687	0.661	0.717	0.505	0.630	0.544	0.618
Sat	0.721	0.777	0.798	0.757	0.818	0.785	0.754	0.654	0.666	0.507
SrQ	0.794	0.665	0.721	0.560	0.821	0.775	0.750	0.595	0.676	0.696	0.656
PF	0.657	0.465	0.675	0.435	0.387	0.584	0.432	0.563	0.456	0.675	0.541	0.452

Abbreviations: CQ, Content Quality; Con, Confirmation; ER, External Regulations; Int.R, Intention to Recommend; IdentR, Identified Regulations; InteR, Integrated Regulations; PU, Perceived Usefulness; Re.Int, Retention Intention; IR, Introjected Regulations; SQ, System Quality; SAT, Satisfaction; SrQ, Service Quality; PF, Perceived Fear.