Table 3.

Summary of patient responses to questions regarding their perception of physician interaction using a 5-point Likert scale

When thinking about your interactions with staff, how important is it for them to:	Not at all important	Slightly important	Somewhat important	Very Important	Total
Use appropriate humor during your visits?	9	13	61	111	194
	(5%)	(7%)	(31%)	(56%)	(98%)
Smile during your visit?	2	8	34	154	198
	(1%)	(4%)	(17%)	(78%)	(100%)
Laugh with you in an appropriate manner?	5	18	49	123	195
	(3%)	(9%)	(25%)	(62%)	(98%)
Have a positive attitude?	0	0	27	171	198
	(0%)	(0%)	(14%)	(86%)	(100%)
Use humor to help in decreasing your anxiety?	8	24	45	112	189
	(4%)	(12%)	(23%)	(57%)	(96%)
Give a sense of hope in a sensitive and realistic manner?	5	10	34	148	197
	(3%)	(5%)	(17%)	(75%)	(99%)
Listen carefully to your personal needs and respond appropriately?	1	2	32	164	199
	(1%)	(1%)	(16%)	(82%)	(100%)