Table 4.

Examples of patient remarks in reference to their satisfaction with the care received at the cancer center

Positive comments	Constructive criticism
“…You made my cancer journey easy and successful! I am forever grateful for your kindness and compassion…”	“Since staff change daily, there is no actual ‘team’...”
“I remain amazed by the professionalism of all staff at all levels…”	“…il devrait avoir plus de personnel qui parlent le français [en chimio]…”
“…all so kind and pleasant.”	“Try to coordinate […] timings for radiation so patients have less stress in coordinating their day lives.”
“Wonderful people, every one of them.”	“My appointment times keep changing without notification.”
“I would like to emphasize the extraordinary care I received [ …] highest degree of professionalism and appropriate level of empathy…”	“Patients need more listening from the oncologists and more time to answer all their questions..”