Table 4.

Associations of Demographic Factors with Primary Care Non-attendance by Visit Modality, Elective Telehealth Period

	In-person visit (N=492,254)	Telephone visit (N =305,197)	Video visit (N =26,232)
Demographic	Adjusted odds ratio (95% confidence interval) of non-attendance
Age, years
18–44	Ref.	Ref.	Ref.
45–64	0.78 [0.76, 0.80]	0.94 [0.91, 0.97]	1.11 [1.01, 1.23]
≥65	0.70 [0.68, 0.72]	1.01 [0.97, 1.06]	1.33 [1.14, 1.56]
Sex
Female	Ref.	Ref.	Ref.
Male	1.30 [1.28, 1.33]	1.34 [1.31, 1.37]	1.58 [1.44, 1.72]
Race/ethnicity
White	Ref.	Ref.	Ref.
Black	0.94 [0.91, 0.97]	1.05 [1.00, 1.09]	1.14 [0.97, 1.34]
Hispanic	0.86 [0.81, 0.90]	0.95 [0.89, 1.02]	1.19 [0.93, 1.53]
Asian	0.53 [0.50, 0.55]	0.71 [0.67, 0.75]	0.42 [0.34, 0.51]
Something else	0.87 [0.83, 0.90]	0.98 [0.94, 1.03]	0.75 [0.63, 0.89]
Primary language
English	Ref.	Ref.	Ref.
Spanish	0.74 [0.70, 0.77]	0.99 [0.93, 1.05]	1.25 [0.99, 1.57]
Something else	0.81 [0.78, 0.84]	1.05 [1.00, 1.10]	1.93 [1.62, 2.31]
Insurance
Commercial	Ref.	Ref.	Ref.
Medicaid	1.51 [1.47, 1.55]	1.16 [1.12, 1.20]	1.31 [1.17, 1.47]
Medicare	1.50 [1.44, 1.56]	1.12 [1.07, 1.17]	1.97 [1.64, 2.36]
Other	1.26 [1.13, 1.40]	1.14 [1.00, 1.31]	1.46 [0.78, 2.72]
Uninsured	1.67 [1.62, 1.72]	1.43 [1.37, 1.49]	1.60 [1.39, 1.85]
Elixhauser comorbidity count
0	Ref.	Ref.	Ref.
1	0.36 [0.35, 0.37]	0.50 [0.49, 0.52]	0.41 [0.36, 0.46]
≥2	0.27 [0.27,0.28]	0.40 [0.39, 0.41]	0.28 [0.25, 0.32]