Table 12.

Key issues and recommendations for mHealth app logging issues

Key issues found	Recommendations
- Complex or buggy signup health	- Implementing simple sign up health forms
forms where users need to complete	and ensuring that the form is bug free. Along
and submit too many health details or	with some integration to get the latest and
information or face errors while enter-	most accurate users health details which comes
ing their health data within the regis-	from other areas such as hospitals and GP clin-
tration form	ics
- Verification codes or OTP are not	- Implementing different ways for users to ver-
properly delivered	ify their accounts besides OTP
- Incorrect verification codes where	- Ensuring sending unexpired verification
users get errors when submitting the	codes to users to complete the signup process
verification code they have received
- Users not being able to retrieve their	- Allowing users to retrieve their user name in
users’ names	case they forgot it
- Users cannot reset their passwords	- Allowing users to sign in to the app using a
since forgot passwords functionality is	passcode or face id
not working properly
- The app keeps signing out, requiring	- Allowing users to keep being signed in as long
users to log in each time	as they did not sign out
- Users are trying to log in while the	- Allowing users to access the app status in
app is temporarily down without hav-	case the app is down
ing any information about the app er-
ror, so they end up resetting their ac-
count information