Table 5.

Key issues and recommendations for mHealth app user requests issues

Key issues found	Recommendations
- Developers ignoring and not address-	- Some mHealth apps require frequent updates
ing commonly reported issues in sub-	addressing repetitive feature and enhancement
sequent updates	requests submitted by users to remain useful
	e.g. Goal planning, Lifestyle tracking, Educa-
	tion and response by developers is essential
- mHealth apps not thoroughly tested,	- Testing the app thoroughly and ensuring the
which leads to many users’ complaints	quality assurance (QA) phase before releasing
and requests	updates to the users as these are health-critical
	apps – they are improving and saving lives
- mHealth apps not adhering to up-	- mHealth apps may become out-of-date when
dated health advice/treatments	new medical research findings are released and
	need to be proactively updated to ensure they
	are not unsafe/give wrong advice/implement
	wrong interventions