Table.
Summary of quality indicators before and after QMS implementation
| Quality indicator | Before QMS implementation % | After QMS implementation % |
|---|---|---|
| Contamination rates | ||
| MGIT | 15.2 | 9.3 |
| LJ | 15.4 | 5.3 |
| Waste from product expiry | 6.1 | 1.3 |
| EQA performance for microscopy, culture, DST and Xpert | 90–100 | 90–100 |
| Client satisfaction survey | Not done | 98 |
QMS = quality management system; MGIT = Mycobacteria Growth Indicator Tube™; LJ = Löwenstein-Jensen; EQA = external quality assurance, DST = drug susceptibility testing, Xpert = Xpert® MTB/RIF.