TABLE 8.

Comparison of workload, improvement, and improved efficiency.

Dimensions/key indicators	2019	2020	Workload	Improvement	Improved efficiency
Technical quality	4.15	3.97	65	0.18	28.15
Content quality	4.25	4.17	58	0.09	14.66
Service quality	4.18	4.02	88	0.16	18.18
Efficacy	4.13	3.87	37	0.26	70.27
Style	4.19	4.05	10	0.15	146.00
Development	4.16	4.04	18	0.12	65.00
Resources	4.25	4.15	41	0.11	25.61
Effectiveness	4.28	4.21	–	0.07	–
Method	4.22	4.15	14	0.07	50.00
Help	4.18	4.01	25	0.17	66.00
Functional tools	4.22	4.07	18	0.15	81.67
Guidance	4.17	4.01	45	0.17	36.67
Total	4.21	4.08	211	0.13	6.16