Table 1.
Patient Experience by Age Group: Overall and With Staff, Physicians, Visitors, and Family.
| Ages 18 to 21 | Ages 22 to 25 | Ages 26 + | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Mean (SD) | N | % tile | Mean (SD) | N | % tile | Mean (SD) | N | % tile | P value | |
| Overall | 85.6 (14.4) | 424 | 37.0 | 87.2 (12.8) | 737 | 63.0 | 87.5 (13.3) | 12 889 | 75.0 | .014 |
| Nurse section | 87.2 (17.3) | 409 | 17.0 | 88.7 (15.6) | 712 | 30.0 | 88.8 (16.3) | 12 496 | 31.0 | .148 |
| Friendliness/courtesy of the nurses | 89.9 (17.5) | 407 | 19.0 | 90.4 (16.5) | 710 | 21.0 | 91.7 (15.8) | 12 321 | 25.0 | .010 |
| Promptness response to call | 83.6 (22.1) | 406 | 16.0 | 84.9 (20.8) | 690 | 25.0 | 84.9 (21.2) | 11 847 | 26.0 | .478 |
| Nurses’ attitude toward requests | 86.3 (19.8) | 403 | 13.0 | 88.6 (18.5) | 699 | 21.0 | 88.8 (18.2) | 12 131 | 23.0 | .026 |
| Attention to special/personal needs | 87.0 (20.1) | 405 | 17.0 | 89.0 (17.5) | 701 | 60.0 | 88.4 (18.7) | 12 123 | 45.0 | .224 |
| Nurses kept you informed | 87.6 (19.2) | 408 | 32.0 | 89.6 (17.1) | 704 | 68.0 | 88.8 (18.4) | 12 195 | 51.0 | .215 |
| Skill of the nurses | 89.0 (18.4) | 406 | 13.0 | 90.3 (16.3) | 701 | 26.0 | 90.7 (16.6) | 12 198 | 30.0 | .112 |
| Visitors and family section | 88.0 (17.8) | 417 | 49.0 | 88.3 (16.4) | 715 | 52.0 | 91.2 (14.9) | 12 270 | 95.0 | <.001 |
| Accommodations & comfort visitors | 87.0 (19.5) | 416 | 72.0 | 88.0 (17.8) | 710 | 81.0 | 90.9 (16.0) | 12 178 | 99.0 | <.001 |
| Staff attitude toward visitors | 88.9 (18.7) | 415 | 17.0 | 88.5 (17.7) | 711 | 14.0 | 91.7 (15.3) | 12 044 | 70.0 | <.001 |
| Physician section | 86.1 (17.4) | 415 | 20.0 | 87.8 (16.2) | 727 | 42.0 | 89.0 (16.3) | 12 667 | 67.0 | <.001 |
| Time physician spent with you | 82.3 (20.9) | 412 | 24.0 | 84.8 (19.0) | 724 | 66.0 | 85.5 (19.6) | 12 519 | 79.0 | .004 |
| Physician concern questions/worries | 85.3 (19.2) | 412 | 18.0 | 86.4 (19.4) | 720 | 24.0 | 88.2 (18.6) | 12 393 | 64.0 | .001 |
| Physician kept you informed | 86.9 (19.7) | 410 | 45.0 | 87.8 (18.9) | 721 | 69.0 | 88.5 (18.7) | 12 404 | 81.0 | .157 |
| Friendliness/courtesy of physician | 88.6 (18.1) | 411 | 15.0 | 90.3 (16.9) | 721 | 43.0 | 91.6 (15.9) | 12 425 | 68.0 | <.001 |
| Skill of physician | 88.5 (16.5) | 408 | 3.0 | 89.5 (17.0) | 710 | 6.0 | 91.9 (15.8) | 12 301 | 36.0 | <.001 |
| Baby's doctor concern question/worries* | 88.6 (17.8) | 318 | – | 90.6 (15.5) | 575 | – | 91.7 (15.2) | 2972 | – | .002 |
| Baby's doctor kept you informed* | 89.1 (18.1) | 318 | – | 91.1 (15.1) | 576 | – | 92.6 (14.5) | 2966 | – | <.001 |
| Personal issues section | 85.4 (18.5) | 418 | 27.0 | 87.0 (15.6) | 731 | 46.0 | 86.9 (16.9) | 12 716 | 45.0 | .197 |
| Staff concern for your privacy | 86.3 (19.4) | 414 | 17.0 | 87.5 (16.8) | 718 | 24.0 | 88.5 (17.4) | 12 466 | 42.0 | .016 |
| How well your pain was controlled | 86.2 (19.9) | 412 | 39.0 | 88.1 (17.4) | 722 | 67.0 | 87.4 (19.2) | 12 105 | 54.0 | .274 |
| Staff addressed emotional needs | 83.7 (21.9) | 410 | 16.0 | 85.9 (19.0) | 720 | 32.0 | 86.4 (19.7) | 12 068 | 41.0 | .021 |
| Response concerns/complaints | 84.9 (21.0) | 406 | 32.0 | 85.5 (19.9) | 714 | 41.0 | 85.6 (20.7) | 11 840 | 43.0 | .795 |
| Staff include decisions regarding treatment | 86.3 (20.8) | 409 | 37.0 | 87.9 (17.3) | 719 | 78.0 | 87.0 (19.7) | 12 069 | 49.0 | .366 |
| Overall personnel section | 88.6 (18.9) | 416 | 23.0 | 90.4 (15.9) | 733 | 55.0 | 91.1 (16.4) | 12 555 | 61.0 | .006 |
| Staff worked together care for you | 89.3 (18.6) | 414 | 32.0 | 90.6 (15.8) | 733 | 51.0 | 90.7 (17.1) | 12 464 | 52.0 | .259 |
| Likelihood recommending hospital | 87.4 (21.8) | 415 | 17.0 | 89.6 (18.9) | 728 | 56.0 | 91.0 (18.5) | 12 359 | 65.0 | <.001 |
| Overall rating of care given | 89.2 (19.5) | 412 | 25.0 | 90.9 (16.7) | 728 | 57.0 | 91.9 (16.6 | 12 342 | 70.0 | .002 |
*Indicates custom questions respective to type of service received.