Table 2.
Patient Experience by Age Group: Admission, Discharge, Room, Meals, Tests.
| Ages 18 to 21 | Ages 22 to 25 | Ages 26 + | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Mean (SD) | N | %tile | Mean (SD) | N | %tile | Mean (SD) | N | %tile | P value | |
| Admission section | 85.9 (17.4) | 415 | 35 | 87.5 (17.0) | 704 | 63 | 87.2 (17.7) | 12 219 | 58 | .297 |
| Speed of admission | 84.5 (19.7) | 413 | 65 | 86.6 (19.2) | 704 | 81 | 84.9 (21.3) | 12 039 | 66 | .105 |
| Courtesy of person admitting | 87.5 (18.2) | 402 | 7 | 88.5 (17.9) | 687 | 10 | 89.9 (16.7) | 11 657 | 28 | .003 |
| Room section | 85.9 (13.8) | 418 | 82 | 87.0 (14.4) | 716 | 91 | 88.3 (14.0) | 12 502 | 97 | <.001 |
| Pleasantness of room decor | 87.3 (16.2) | 417 | 94 | 88.2 (16.5) | 713 | 95 | 90.3 (15.7) | 12 242 | 99 | <.001 |
| Room cleanliness | 88.6 (17.6) | 414 | 80 | 87.9 (19.5) | 712 | 71 | 89.0 (18.2) | 12 282 | 86 | .275 |
| Courtesy of person cleaning room | 88.3 (18.0) | 410 | 30 | 87.8 (19.6) | 706 | 29 | 89.3 (17.8) | 11 994 | 37 | .057 |
| Room temperature | 82.7 (20.4) | 404 | 49 | 85.4 (18.7) | 704 | 88 | 87.2 (18.0) | 12 031 | 92 | <.001 |
| Noise level in and around room | 83.1 (22.1) | 410 | 85 | 85.3 (19.7) | 704 | 99 | 86.4 (20.1) | 11 893 | 99 | .002 |
| Meals section | 81.1 (19.7) | 416 | 49 | 83.2 (18.3) | 713 | 73 | 81.2 (20.2) | 12 367 | 50 | .035 |
| Temperature of the food | 83.3 (21.3) | 415 | 88 | 84.4 (21.0) | 706 | 94 | 80.1 (24.3) | 12 235 | 65 | <.001 |
| Quality of the food | 73.2 (27.6) | 411 | 34 | 76.6 (26.9) | 703 | 63 | 75.2 (27.1) | 12 085 | 54 | .128 |
| Courtesy of person served food | 86.4 (19.6) | 409 | 16 | 88.7 (17.1) | 698 | 41 | 88.4 (18.0) | 11 976 | 39 | .076 |
| Tests and treatments section | 84.3 (17.9) | 415 | 20 | 85.5 (16.2) | 712 | 24 | 86.7 (16.2) | 12 467 | 47 | .003 |
| Wait time for tests or treatments | 82.7 (19.8) | 412 | 50 | 83.4 (19.2) | 701 | 62 | 84.2 (19.4) | 12 146 | 78 | .185 |
| Explanations happen during T&T | 85.4 (20.7) | 409 | 26 | 87.0 (17.5) | 699 | 56 | 87.1 (18.4) | 12 022 | 57 | .186 |
| Courtesy of person took blood | 84.3 (21.3) | 410 | 6 | 85.9 (19.6) | 704 | 14 | 87.8 (18.6) | 12 107 | 22 | <.001 |
| Courtesy of person started IV | 85.2 (22.0) | 413 | 4 | 86.3 (20.8) | 701 | 11 | 88.2 (18.8) | 12 100 | 27 | <.001 |
| Discharge section | 84.7 (17.4) | 415 | 33 | 87.1 (16.3) | 733 | 91 | 85.3 (18.0) | 12 709 | 38 | .022 |
| Extent felt ready discharge | 87.1 (20.3) | 415 | 45 | 88.7 (17.3) | 730 | 76 | 85.5 (20.6) | 12 547 | 30 | <.001 |
| Speed of discharge process | 79.5 (24.7) | 413 | 26 | 82.6 (24.0) | 726 | 77 | 82.1 (23.7) | 12 425 | 61 | .074 |
| Instructions for care at home | 87.5 (20.7) | 411 | 30 | 89.9 (18.4) | 724 | 90 | 88.6 (19.2) | 12 322 | 68 | .099 |