Table 3.

Results of the correlation analysis.

Construct	M	St. d	(1)	(2)	(3)	(4)	(5)	(6)	(7)
Manager’s service orientation (1)	6.294	1.094	1	0.280 **	0.131	0.245 **	0.262 **	0.178 *	0.163 *
Sales employee’s service orientation (2)	5.711	1.108		1	0.365	0.303 **	0.242 **	0.216 **	0.119
Sales employee’s customer orientation (3)	6.279	0.772			1	0.288 **	0.222 **	0.153 *	0.195 **
Service performance (4)	4.445	0.776				1	0.639 **	0.622 **	0.116
Perceived authenticity (5)	5.776	0.908					1	0.708 **	0.195 **
Customer’s loyalty (6)	6.085	0.926						1	0.188 **
Customer’s shop transaction periods (7)	3.052	3.579							1

** p < 0.01; * p < 0.05.