Q1.1 Instructions: This section consists of a few questions to gain more information about your background and provides the context for your responses. Consider the last QMS implementation that you participated in or observed in healthcare.

Q1.2 What is your Current Position?

Quality Professional

Administrative

Medical Staff (Physician, Nurses, etc.)

Researcher

Other ________________________________________________

Q1.3 How many years of experience do you have in quality management?

Less than 2 years

3–5 years

6–10 years

More than 10 years

Q1.4 When was the last time that you participated in or observed the implementation of a new or significantly redesigned Quality Management System (QMS) in a healthcare organization?

1–2 years

3–5 years

More than 5 years ago

I have never observed or implemented a QMS in a healthcare organization.

Skip To: End of Survey If When was the last time that you participated in or observed the implementation of a new or modified QMS = I have never observed or implemented a QMS in a healthcare organization

Q1.5 Which type of healthcare did you experience or observe QMS implementation in?

Public

Private

Q1.6 Which area(s) of healthcare was the focus on the QMS implementation?

Hospital

College Medical Center

Single department (i.e., operating room)

Outpatient care center (i.e., urgent care)

Physician’s offices

Medical and Diagnostic laboratories

Other ________________________________________________

Q1.7 Which best describes the size of the healthcare organizations?

Small: Fewer than 99 employees

Medium: 100 to 499 employees

Large: 500 to 2499 employees

Corporate: More than 2500 employees

Q1.8 Which of the following accreditation/certifications/philosophies were used to develop the QMS that you helped to implement? (select all that apply)

ISO 9001 (International Standards Organization)

EFQM (European Foundation for Quality Management)

MBNQA (Malcolm Baldrige National Quality Award)

TQM (Total Quality Management)

None/customized system

Other ________________________________________________

Q1.9 What role (or roles) did you serve during the QMS implementation? (select all that apply)

Team Leader

Facilitator

Champion

Process Owner

Team Member

Management

Observer/Studying

Other ________________________________________________

Q1.10 In general, how successful was the last implementation that you participated in or observed?

Extremely successful

Very successful

Moderately successful

Slightly successful

Not successful at all

Q2.1 Instructions: Below are questions regarding QMS implementation factors that are studied in the literature. It is important to note that we are interested in your experiences or opinions.