| Q5.2 To what Extent do You Agree or Disagree that QMS Implementation Resulted in: | Strongly Disagree | Disagree | Neither Agree nor Disagree | Agree | Strongly Agree |
| Improved organizational performance. | 1 | 2 | 3 | 4 | 5 |
| Achievement of related accreditation or awards. | 1 | 2 | 3 | 4 | 5 |
| Increased quality of services provided. | 1 | 2 | 3 | 4 | 5 |
| Developing a sense of responsibility sharing. | 1 | 2 | 3 | 4 | 5 |
| Enhanced stakeholders’ satisfaction. | 1 | 2 | 3 | 4 | 5 |
| Redesigned procedures and standards. | 1 | 2 | 3 | 4 | 5 |
| Enhanced communication among different levels of employees. | 1 | 2 | 3 | 4 | 5 |
| Increased employee organizational commitment. | 1 | 2 | 3 | 4 | 5 |
| Increased employee motivation. | 1 | 2 | 3 | 4 | 5 |