Table 2.
Video and phone survey responses.
| Question | Video visit responses (n=517) |
Phone visit responses (n=209) |
P valuea | |
| To what degree did the video or phone visit help you with the health issue for which you needed the appointment?, n (%) | ||||
|
|
Not at all helpful | 3 (0.6) | 1 (0.5) | .14 |
|
|
Not helpful | 3 (0.6) | 2 (1.0) | |
|
|
Neutral | 17 (3.3) | 15 (7.2) | |
|
|
Somewhat helpful | 75 (14.5) | 35 (16.8) | |
|
|
Very helpful | 417 (80.7) | 154 (73.7) | |
|
|
Missing | 2 (0.4) | 2 (1.0) | |
| What would you have done if you were not able to see your doctor through a video or phone visit?b, n (%) | ||||
|
|
Walk-in clinic | 20 (3.9) | 2 (1.0) | <.001 |
|
|
Emergency department | 32 (6.2) | 6 (2.9) | |
|
|
See/talk to my family doctor | 145 (28.1) | 58 (27.8) | |
|
|
Scheduled an in-person visit with this doctor | 192 (37.1) | 99 (47.4) | |
|
|
I would not have sought care at that time | 198 (38.3) | 43 (20.6) | |
|
|
Missing | 0 (0) | 1 (0.5) | |
| How likely are you to recommend video or phone visits to a friend on a scale of 1 to 10? (1 = would not recommend and 10 = would highly recommend), n (%) | ||||
|
|
1 | 1 (0.2) | 2 (1.0) | .02 |
|
|
2 | 1 (0.2) | 4 (1.9) | |
|
|
3 | 3 (0.6) | 0 (0.0) | |
|
|
4 | 3 (0.6) | 2 (1.0) | |
|
|
5 | 20 (3.9) | 13 (6.2) | |
|
|
6 | 17 (3.3) | 11 (5.3) | |
|
|
7 | 42 (8.1) | 16 (7.7) | |
|
|
8 | 68 (13.2) | 38 (18.2) | |
|
|
9 | 78 (15.1) | 26 (12.4) | |
|
|
10 | 269 (52.0) | 86 (41.2) | |
|
|
Missing | 15 (2.9) | 11 (5.3) | |
| Net promoter score, % | 60.2 | 40.4 | N/Ac | |
| Would you like the option to continue having virtual visits with your health care providers after COVID-19?, n (%) | ||||
|
|
No | 19 (3.7%) | 19 (9.1%) | .004 |
|
|
Not sure | 89 (17.2%) | 44 (21.1%) | |
|
|
Yes | 405 (78.3%) | 146 (69.9%) | |
|
|
Missing | 4 (0.8%) | 0 (0%) | |
aP value compares the distribution of survey responses between video and telephone groups.
bMultiselect question for video visit survey.
cN/A: not applicable.