Table 5.
Provider experience survey responses.
| Question | June 2020 (n=75) | June 2021 (n=94) | |||
| The quality of examination virtually was similar to an in-person exam., n (%) | |||||
|
|
Strongly disagree | 11 (15) | 11 (12) | ||
|
|
Disagree | 30 (40) | 21 (22) | ||
|
|
Neutral | 11 (15) | 17 (18) | ||
|
|
Agree | 9 (12) | 20 (21) | ||
|
|
Strongly agree | 1 (1) | 6 (6) | ||
|
|
Missing | 13 (17) | 19 (20) | ||
| The video visit enabled me to sufficiently address the patient’s clinical need., n (%) | |||||
|
|
Strongly disagree | 0 (0) | 2 (2) | ||
|
|
Disagree | 7 (9) | 3 (3) | ||
|
|
Neutral | 12 (16) | 15 (16) | ||
|
|
Agree | 41 (55) | 38 (40) | ||
|
|
Strongly agree | 9 (12) | 28 (30) | ||
|
|
Missing | 6 (8) | 8 (9) | ||
| I spent the same amount of time on the video visit as I would have for an in-person visit., n (%) | |||||
|
|
Strongly disagree | 4 (5) | 3 (3) | ||
|
|
Disagree | 16 (21) | 17 (18) | ||
|
|
Neutral | 7 (9) | 6 (6) | ||
|
|
Agree | 28 (37) | 35 (37) | ||
|
|
Strongly agree | 13 (17) | 24 (26) | ||
|
|
Missing | 7 (9) | 9 (10) | ||
| I spent the same amount of effort on the video visit as I would have for an in-person visit., n (%) | |||||
|
|
Strongly disagree | 4 (5) | 6 (6) | ||
|
|
Disagree | 29 (39) | 22 (23) | ||
|
|
Neutral | 11 (15) | 12 (13) | ||
|
|
Agree | 17 (23) | 27 (29) | ||
|
|
Strongly agree | 8 (11) | 16 (17) | ||
|
|
Missing | 6 (8) | 11 (12) | ||
| I feel I can deliver the same quality care using video visits as in person., n (%) | |||||
|
|
Strongly disagree | 1 (1) | 9 (10) | ||
|
|
Disagree | 23 (31) | 12 (13) | ||
|
|
Neutral | 23 (31) | 19 (20) | ||
|
|
Agree | 24 (32) | 35 (37) | ||
|
|
Strongly agree | 2 (3) | 18 (19) | ||
|
|
Missing | 2 (3) | 1 (1) | ||
| I feel I can deliver the same quality care using phone visits as in person., n (%) | |||||
|
|
Strongly disagree | 2 (3) | 9 (10) | ||
|
|
Disagree | 26 (35) | 22 (23) | ||
|
|
Neutral | 23 (31) | 21 (22) | ||
|
|
Agree | 22 (29) | 27 (29) | ||
|
|
Strongly agree | 2 (3) | 15 (16) | ||
|
|
Missing | 0 (0) | 0 (0) | ||
| I plan to continue using video visits after the need for physical distancing decreases., n (%) | |||||
|
|
Strongly disagree | 0 (0) | 4 (4) | ||
|
|
Disagree | 6 (8) | 4 (4) | ||
|
|
Neutral | 16 (21) | 15 (16) | ||
|
|
Agree | 31 (41) | 24 (26) | ||
|
|
Strongly agree | 22 (29) | 45 (48) | ||
|
|
Missing | 0 (0) | 2 (2) | ||
| On a scale of 1 to 10, how likely are you to recommend other providers like yourself do video visits for patients?, n (%) | |||||
|
|
1 | 1 (1) | 2 (2) | ||
|
|
2 | 0 (0) | 1 (1) | ||
|
|
3 | 1 (1) | 1 (1) | ||
|
|
4 | 2 (3) | 2 (2) | ||
|
|
5 | 3 (4) | 5 (5) | ||
|
|
6 | 4 (5) | 6 (6) | ||
|
|
7 | 15 (20) | 13 (14) | ||
|
|
8 | 23 (31) | 17 (18) | ||
|
|
9 | 10 (13) | 15 (16) | ||
|
|
10 | 14 (19) | 30 (32) | ||
|
|
Missing | 2 (3) | 2 (2) | ||
| Net promoter score, % | 17.8 | 30.4 | |||
| On a scale of 1 to 10, how likely are you to recommend other providers like yourself do phone visits for patients?, n (%) | |||||
|
|
1 | 0 (0) | 3 (3) | ||
|
|
2 | 1 (1) | 3 (3) | ||
|
|
3 | 0 (0) | 3 (3) | ||
|
|
4 | 0 (0) | 3 (3) | ||
|
|
5 | 4 (5) | 12 (13) | ||
|
|
6 | 7 (9) | 10 (11) | ||
|
|
7 | 15 (20) | 11 (12) | ||
|
|
8 | 20 (27) | 14 (15) | ||
|
|
9 | 11 (15) | 9 (10) | ||
|
|
10 | 15 (20) | 26 (28) | ||
|
|
Missing | 2 (3) | 0 (0%) | ||
| Net promoter score, % | 19.2 | 1.1 | |||