Table 3.
Online survey about the parents'/carers' feedback of telehealth appointment
| Variables | n (%) |
|---|---|
| Device/s used for the telehealth session | |
| Iphone | 6 (24.0) |
| Ipad | 3 (12.0) |
| Android phone or tablet | 9 (36.0) |
| Personal computer (laptop, desktop) | 7 (28.0) |
| A phone for a telephone call | 5 (20.0) |
| Telehealth platform | |
| PEXIP | 11 (44.0) |
| Coviu | 2 (8.0) |
| Zoom | 1 (4.0) |
| Facetime | 2 (8.0) |
| Phone call | 5 (20.0) |
| I started on one platform, then needed to change to another | 2 (8.0) |
| Unsure | 2 (8.0) |
| Clinician/s involved in the telehealth session | |
| Doctor/s | 13 (52.0) |
| Nurse/s | 2 (8.0) |
| Psychologist/s | 13 (52.0) |
| Social worker/s | 7 (28.0) |
| Speech pathologist/s | 7 (28.0) |
| Occupational therapist/s | 4 (16.0) |
| General practitioner | 1 (4.0) |
| Other | 3 (12.0) |
| Types of appointments that parents/carers would be comfortable having via telehealth in the future | |
| First‐time appointment with a new department | 6 (24.0) |
| First‐time appointment with a new clinician | 6 (24.0) |
| Follow‐up appointments | 17 (68.0) |
| Counselling/mental health appointments | 8 (32.0) |
| Good news results | 15 (60.0) |
| Bad news results | 9 (36.0) |
| When a physical assessment is needed that can be completed over video | 6 (24.0) |
| Any appointments when the clinicians say we don't need to be face to face | 18 (72.0) |
| None, I would like all possible appointments to be face to face | 1 (4.0) |
| Advantages for parents/carers in using telehealth instead of a face‐to‐face appointment | |
| Able to access specialist care that isn't available where I live | 1 (4.0) |
| Receive advice to help understanding/manage the condition | 2 (8.0) |
| Allow other members of my healthcare team to attend the consultation | 6 (24.0) |
| Convenience | 22 (88.0) |
| Save money | 9 (36.0) |
| Save time (e.g., didn't take as much time off work/school) | 19 (76.0) |
| Able to stay closer to home and/or family | 12 (48.0) |
| Allow for social distancing/isolation | 19 (76.0) |
| Disadvantages for parents/carers in using telehealth instead of a face‐to‐face appointment | |
| Not being physically present meant there were limitations to the consultation | 8 (32.0) |
| Delay in receiving prescriptions or pathology/radiology requests | 3 (12.0) |
| Unable to be given paper copies of documentation | 3 (12.0) |
| Did not have easy access to internet‐enabled devices or Wi‐Fi/broadband | 2 (8.0) |
| Issues with interpreter services | 1 (4.0) |
| Poor video quality | 1 (4.0) |
| Difficult to concentrate in telehealth session in home setting | 1 (4.0) |
| There were no disadvantages | 13 (52.0) |
| Technical issues during the telehealth session | |
| The sound was difficult to hear | 7 (28.0) |
| The video was difficult to see | 2 (8.0) |
| The connection dropped out unexpectedly | 1 (4.0) |
| The equipment didn't work (e.g., microphone, webcam) | 1 (4.0) |
| The clinician/s had technical difficulties on their side | 3 (12.0) |
| Needed to change from one platform to another because the technology wasn't working | 2 (8.0) |
| There were no issues | 15 (60.0) |