Table 5.
Summary of ANN results.
| Latent | Average Training | StDev | Average Testing | StDev |
|---|---|---|---|---|
| Attitude | 89.32 | 0.9639 | 97.32 | 0.9354 |
| Customer Satisfaction | 89.14 | 0.8641 | 96.04 | 1.8708 |
| Customer Perceived Value | 88.63 | 1.2810 | 95.87 | 1.9526 |
| Perceived Environmental Concern | 87.21 | 2.2582 | 94.93 | 1.4577 |
| Assurance | 87.06 | 1.9639 | 94.70 | 1.0897 |
| Responsiveness | 86.21 | 1.2992 | 92.25 | 1.4577 |
| Empathy | 85.09 | 2.3086 | 90.86 | 1.9526 |
| Reliability | 84.12 | 2.8286 | 88.74 | 2.4495 |
| Tangible | 81.67 | 1.4352 | 87.63 | 1.6817 |
| Perceived Behavioral Control | 78.23 | 2.8058 | 75.18 | 1.6583 |
| Subjective Norm | 76.48 | 2.9468 | 73.47 | 1.0078 |
| Perceived Authority Support | 72.58 | 2.9164 | 70.56 | 1.6583 |