Table 2.

Categories, subcategories, and codes discovered in the study.

Category/Subcategory		Code
Communication challenges
	Poor medical staff communication	Insufficient understanding and empathy Unkindness and disrespect No face-to-face communication Inflexibility of health staff
	Lack of psychological support	Creating fear in the patient about signs and consequences of the disease Change of doctor due to inappropriate behavior of the doctor Lack of individual counseling Lack of suitable space for consultation and haste of health staff
Challenges to participation in treatment
	Lack of patient participation	Not giving the patient the right to comment Lack of explanation about the treatment process: complications, alternative therapies and duration of treatment The patient is not involved in nutrition
Educational challenges
	Training program bugs	Continuity of training programs Training programs do not start on time Advertising for fellow physicians in training programs
	Inadequate training	Dissatisfaction with the educational information provided and its duration Get additional information from other educational resources Providing information in an authoritarian manner Lack of adequate training in the diagnosis and treatment and complications of the disease Not giving enough training in self-care Not teaching about traditional medicine
Challenges of the health care system
	Inefficiency of the care system	Short visit by a doctor Not seeing a doctor even by paying for a visit Lack of access to the relevant specialist (in person or by phone) Do not do specialized patient work as a team Duplicate record making for the patient
	Caregiver inefficiency	Do not follow the patient’s treatment