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. 2022 Nov 10;24(11):e42431. doi: 10.2196/42431

Table 1.

Data sources for the 2 phases of the evaluation.


 Phase 1 (prepandemic) Phase 2 (during the pandemic) Total
Period of data collection January 2018-February 2020 March 2020-July 2021 3 years, 7 months
Ethnographic observation (hours) 180 hours No ethnography possible due to the pandemic 180 hours
Interviews by site

Petroc n=22 (54%) n=19 (46%) 41

Eastern n=5 (38%) n=8 (62%) 13

Southern n=12 (52%) n=11 (48%) 23

Northern n=4 (31%) n=9 (69%) 13
Interview participants

  • 7 doctors

  • 5 nurses

  • 3 AHPsa

  • 8 managers

  • 6 admin/IT staff

  • 10 doctors

  • 3 nurses

  • 7 AHPs

  • 8 managers

  • 9 admin/IT staff

  • 12 doctors

  • 6 nurses

  • 8 AHPs

  • 10 managers

  • 13 admin/IT staff
Uptake statistics for video consultations, by NHSb trust July 2019-February 2020 March 2020-March 2021 21 months
Online patient survey reports Postconsultations, user experience survey (Petroc Health) Postconsultations, user experience survey (all 4 sites) 5 patient surveys (N=4050)

aAHP: allied health professional.

bNHS: National Health Service.