Table 2.

Final clusters formed based on the gambling metrics assessed

	Cluster 1	Cluster 2	Cluster 3	Cluster 4
Communication with customer services	− 0.141	0.050	− 0.110	0.283
Hours spent gambling	− 0.455	2.260	0.178	0.881
Number of active days gambling	− 0.479	1.077	0.291	0.937
Daily deposit amount	− 0.058	13.801	− 0.151	− 0.009
Increase in number of days gambling over time	− 0.231	0.500	− 0.109	0.458
Increase in number of deposits over time	− 0.341	0.661	0.338	0.665
Removal of RG tools	− 0.082	− 0.248	0.074	0.164
Cancelled withdrawals	− 0.016	− 0.068	− 0.068	0.035
Abusive communication with customer services	− 0.069	− 0.072	5.705	− 0.020
Chasing losses	− 0.060	14.803	− 0.106	− 0.014
Third-party calls	− 0.033	− 0.068	− 0.068	0.070
Number of registered credit cards	− 0.051	1.360	0.830	0.066
Frequency of bonus begging	− 0.081	− 0.151	8.080	− 0.061