Table 1.
The HLS19-NAV items.
| On a Scale from Very Easy to Very Difficult, How Easy Would You Say It Is to… | |
|---|---|
| HLS19-NAV1 | …understand information on how the health care system works [e.g., which type of health services are available] |
| HLS19-NAV2 | …judge which type of health service you need in case of a health problem |
| HLS19-NAV3 | …judge to what extent your health insurance covers a particular health service [e.g., are there any co-payments] |
| HLS19-NAV4 | …understand information on ongoing health care reforms that might affect your health care |
| HLS19-NAV5 | …find out about your rights as a patient or user of the health care system |
| HLS19-NAV6 | …decide for a particular health service [e.g., choose from different hospitals] |
| HLS19-NAV7 | …find information on the quality of a particular health service |
| HLS19-NAV8 | …judge if a particular health service will meet your expectations and wishes on health care |
| HLS19-NAV9 | …understand how to get an appointment with a particular health service |
| HLS19-NAV10 | …find out about support options that may help you to orientate yourself in the health care system |
| HLS19-NAV11 | …locate the right contact person for your concern within a health care institution [e.g., in a hospital] |
| HLS19-NAV12 | …stand up for yourself if your health care does not meet your needs |