Table 2. GPAQ item scores by patient waiting time.
Domains | Waiting time | Mean difference | P-value | |||
≤10 minutes (n = 82) | >10 minutes (n = 205) | |||||
Mean (95% CI) | SD | Mean (95% CI) | SD | |||
General practitioner | 82.7 (79.7-85.8) | 13.9 | 82.8 (80.8-84.9) | 14.3 | 0.09 | 0.961 |
Receptionists | 77.1 (70.9-83.3) | 28.1 | 83.5 (80.2-86.9) | 24.1 | 6.40 | 0.048* |
Access to practice | 43.7 (38.7-48.7) | 22.6 | 45.6 (42.2-48.9) | 24.2 | 1.85 | 0.553 |
Continuity of care | 71.0 (64.9-76.8) | 27.2 | 70.0 (66.5-73.3) | 24.4 | -1.02 | 0.756 |
Communication | 20.1 (14.2-26.0) | 26.9 | 24.2 (20.4-27.9) | 27.5 | 4.07 | 0.255 |
Nursing care | 59.4 (53.8-64.9) | 25.0 | 60.1 (56.5-63.6) | 25.6 | 0.65 | 0.846 |
Practice overall | 73.7 (71.4-76.1) | 10.7 | 69.4 (67.5-71.3) | 13.7 | -4.34 | 0.011* |
Overall satisfaction | 61.1 (58.6-65.4) | 11.2 | 62.2 (59.0-66.3) | 12.1 | 1.1 | 0.364 |