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. 2022 Nov 14;14(11):e31478. doi: 10.7759/cureus.31478

Table 2. GPAQ item scores by patient waiting time.

P: independent-samples t-test; * p < 0.05 (significant).

CI: confidence interval; SD: standard deviation; GPAQ: General Practice Assessment Questionnaire

Domains Waiting time Mean difference P-value
≤10 minutes (n = 82) >10 minutes (n = 205)
Mean (95% CI) SD Mean (95% CI) SD
General practitioner 82.7 (79.7-85.8) 13.9 82.8 (80.8-84.9) 14.3 0.09 0.961
Receptionists 77.1 (70.9-83.3) 28.1 83.5 (80.2-86.9) 24.1 6.40 0.048*
Access to practice 43.7 (38.7-48.7) 22.6 45.6 (42.2-48.9) 24.2 1.85 0.553
Continuity of care 71.0 (64.9-76.8) 27.2 70.0 (66.5-73.3) 24.4 -1.02 0.756
Communication 20.1 (14.2-26.0) 26.9 24.2 (20.4-27.9) 27.5 4.07 0.255
Nursing care 59.4 (53.8-64.9) 25.0 60.1 (56.5-63.6) 25.6 0.65 0.846
Practice overall 73.7 (71.4-76.1) 10.7 69.4 (67.5-71.3) 13.7 -4.34 0.011*
Overall satisfaction 61.1 (58.6-65.4) 11.2 62.2 (59.0-66.3) 12.1 1.1 0.364