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Cross-tabulation of interest regarding appointment system and access to required tools
| Interest regarding appointment system | Access to required tools n (%) |
||||
|---|---|---|---|---|---|
| Telephone | Internet | Both | None | Sum | |
| IVR | 63 (19) | 11 (3.31) | 39 (11.74) | 4 (1.20) | 117 (35.24) |
| Web-based application | 22 (6.62) | 50 (15.06) | 67 (20.18) | 2 (0.60) | 141 (42.47) |
| USSD | 18 (5.42) | 4 (1.20) | 23 (6.92) | 0 | 45 (13.56) |
| Other | 10 (3.01) | 5 (1.50) | 8 (2.40) | 6 (1.80) | 29 (8.73) |
| Sum | 113 (34.03) | 70 (21.08) | 137 (41.26) | 12 (3.61) | 332 (100) |
