Table 4.
Rate of virtual health resource use among users before and after COVID-19 pandemic onset
| Parameter | Estimate | SE | df | t | p | 95% CI | |
|---|---|---|---|---|---|---|---|
| LB | UB | ||||||
| Inbound SM received from patients | |||||||
| Baseline Mean | .6450 | .0386 | 174.876 | 16.860 | .000 | .5739 | .7261 |
| Pre-COVID slope | .0158 | .0047 | 1118.721 | 3.380 | .001 | .0066 | .0249 |
| Change in slopes pre-to-post COVID | .0423 | .0070 | 1120.039 | 6.059 | .000 | .0286 | .0560 |
| Outbound SM sent by providers | |||||||
| Baseline Mean | .4871 | .0401 | 199.061 | 12.146 | .000 | .4080 | .5662 |
| Pre-COVID slope | .0260 | .0053 | 1119.903 | 4.913 | .000 | .0156 | .0364 |
| Change in slopes pre-to-post COVID | .0200 | .0079 | 1121.307 | 2.527 | .012 | .0045 | .0355 |
| Telehealth visits | |||||||
| Baseline Mean | 1.0408 | .0119 | 811.288 | 87.354 | .000 | 1.0174 | 1.0642 |
| Pre-COVID slope | .0123 | .0024 | 1107.287 | 5.074 | .000 | .0075 | .0171 |
| Change in slopes pre-to-post COVID | .0067 | .0036 | 1107.416 | 1.845 | .065 | −.0004 | .0137 |
| RxRefill requests | |||||||
| Baseline Mean | 4.7333 | .0679 | 397.655 | 69.723 | .000 | 4.6000 | 4.867 |
| Pre-COVID slope | .0008 | .0105 | 1678.114 | .078 | .938 | −.0197 | .0213 |
| Change in slopes pre-to-post COVID | −.0500 | .0157 | 1679.618 | −3.192 | .001 | −.0808 | −.0193 |
Pre-COVID slope = slope of change over the course of 6 months pre-COVID related changes to care. Change in slopes pre-to-post COVID = change in slope of change over the course of 6 months post-COVID relative to 6 months slope of change pre-COVID