Table 2.

Subdimensions, categories, descriptions, and illustrative messages on the message profiles in the synchronous and asynchronous modalities.

Subdimension and category			Description		Illustrative messages
Inquiries on the developed topic
	General inquiries	Messages about diabetes and COVID-19 risk or access to health care (inquiry about appointments)		“What is the reason that we diabetes sufferers are a risk group?” “...Very good!!! I am diabetic. Which are the consulting days?”
	Insulinization and medications	Messages about medication, especially insulin (focused on the initiation of insulin use)		“I would like to know why correction insulin sometimes doesn't work for me; does it make a difference if the patient starts insulin treatment directly?”
	Blood glucose management	Messages about blood glucose and its appropriate levels		“Good afternoon. What can I do? I have a blood glucose value of 110 and I would like to lower it. I am not yet diagnosed as diabetic”
	Complications of diabetes	Messages related to chronic complications, kidney care, uremia, and diabetes foot		“I would like to make a consultation. I have type 1 diabetes and chronic kidney disease on continuous ambulatory peritoneal dialysis. My feet are too dry and are have brown stains. Can it be because of increasing urea because my A1c is below 6” “Hello, I am a type 2 diabetic. My feet are dry and itchy at night. They don't have sores or lesions”
	Lifestyle	Messages about healthy eating (eg, the use of diet products, foods linked to anxiety, nuts, whole foods) and weight management, physical activity (recommended time, exercise that they can do at home, routines adapted to specific groups)		“My mother asks: to satiate the sugar craving, are nuts or cereals with sweetener useful? ”What foods do you recommend for sugar craving when you are anxious?“ ”An exercise routine to do at home“ ”Regarding physical activity, e.g., walking. How long is recommended?“
Connectivity
	Access and connectivity problems	Comments on problems to access, video, connectivity, or sound		”I can't see the whole picture“ ”I can't hear well“ ”Many people do not know how to connect to the diabetes talk“
	Feedback on transmission	Messages related to watching educational sessions at a later time and indicating that it is heard well, whether they can post queries, and the frequency in which that the workshops will be held		“Hi, we are watching the recorded educational session…” “I welcome this initiative and also to have more channels of communication. The Whastapp group we have is daily and helps a lot. I wanted to know how often we are going to see you and get in touch through Facebook and through live broadcasts”
Acceptability
	Expressions of gratitude	Messages with thank-you comments for the tips provided and doubts clarified		”Thank you for everything and especially for offering online care. Priceless advice“ “Very interesting!!! Thank you for educating us”
	Positive feedback	Messages with positive feedback about the workshop, educators, or topics addressed		”I liked it very much, very useful for those of us who live far from the Capital city and do not have a diabetologist...thank you“ ”Very interesting, exposing what happens to us daily helps us to understand it better and to be able to focus in another way“ “Very good explanation. You help us a lot. I’m looking forward to the next session! “Congratulations to the two speakers, very clear, and using simple language without loosing scientific rigor”
Reaffirmations, insights, or personal experiences
	Personal reflections	Comments of users on their own experiences, reflections, or reaffirmations about what was presented in the session (eg, importance of physical activity, diet, and emotions)		“It was hard for me to get out of this, but I am achieving it little by little and I started walking, cycling and dancing zumba and when the pandemic started, I felt like eating all the time, but I started with my diet. Thanks to the group and the doctor and (says the name) for helping me” “It is important that we can learn for ourselves and teach our children to express our emotions”, ... we can always improve” “… exposing what happens to us daily helps us to understand it better and be able to approach the disease in a different way”