. 2022 Nov 7;10:990620. doi: 10.3389/fpubh.2022.990620

Table 5.

Medical service perspectives and patient-centered care in patient satisfaction.

Model 1

Model 2

Model 3

95% CI

Environment

0.019

0.070

0.783

[−0.119, 0.158]

0.011

0.069

0.878

[−0.126, 0.147]

0.013

0.072

0.857

[−0.129, 0.115]

Process

0.580

0.123

0.000

[0.337, 0.823]

0.534

0.122

0.000

[0.293, 0.775]

0.473

0.128

0.000

[0.220, 0.726]

Treatment quality

0.354

0.174

0.043

[0.011, 0.698]

0.231

0.177

0.192

[−0.117, 0.580]

0.090

0.189

0.632

[−0.282, 0.463]

Staff attitude

−0.220

0.166

0.188

[−0.548, 0.108]

−0.303

0.166

0.070

[−0.630, 0.025]

−0.252

0.180

0.163

[−0.606, 0.103]

Communication

0.664

0.194

0.001

[0.281, 1.047]

0.509

0.199

0.011

[0.117, 0.900]

0.462

0.207

0.027

[0.053, 0.871]

Medical ethics

−0.075

0.113

0.506

[−0.298, 0.148]

−0.141

0.114

0.215

[−0.365, 0.083]

−0.064

0.120

0.595

[−0.301, 0.173]

PCC

–

0.595

0.207

0.004

[0.187, 1.002]

1.081

0.324

0.001

[0.442, 1.719]

–

1.122

1.388

0.420

[−1.615, 3.860]

–

2.962

1.581

0.062

[−0.156, 6.080]

–

0.670

1.416

0.637

[−2.123, 3.463]

IM × PCC

–

−0.346

0.333

0.300

[−1.003, 0.311]

S × PCC

–

−0.768

0.372

0.040

[−1.501, −0.035]

OG × PCC

–

−0.278

0.335

0.408

[−0.939, 0.383]

(Model summary)

F_(6;200) = 24.887, p < 0.001; R² = 0.427; f²= 0.745

ΔF_(7;199) = 11.834, p < 0.001; ΔR² = 0.032; Δf²= 0.033

ΔF_(13;193) = 1.549, p < 0.001; ΔR² = 0.025; Δf²= 0.026

n = 225. PCC, patient-centered care estimated by PPIQ-C. Medical departments were transformed into three dummy variables with Pediatrics (n = 46) being the reference group, where IM = Internal medicine (n = 53), S = Surgery (n = 48), OG = Obstetrics, and Gynecology (n = 65); dummy coding scheme: 1 = True, and 0 = False. Effects in bold were statistically significant.