Home work system - medication task related |
Complex dosing |
Titrating, tapering, loading and maintenance doses
Different doses of the same medication on different days
Strict timing or conditions (e.g., every 6 hours, empty stomach)
With instructions difficult to follow (e.g., “continue home regimen of insulin, 20 units of Lantus twice a day and your NovoLog insulin as needed three times a day”)
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High risk medications |
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High burdens associated with medication use |
Frequent follow-up care (e.g., clinic visits for monitoring and lab testing)
Self-monitoring (e.g., blood glucose or monitoring for bruises)
Difficult administration methods (e.g., injection or via special devices)
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Lifestyle burdens associated with medication use |
Side effects making compliance difficult
Restrictions on diet or daily activities
Interfering with daily, sleeping or social activities (e.g., void more frequently or to be taken at set time of the day)
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Home work system – patient and caregiver related |
Unsafe practices at home |
Unwilling to accept increased lifestyle burden to take the medication
Self-medicating for symptoms relief outside medical advice (e.g., taking multiple inhaler doses for COPD treatment)
Work-arounds to reduce medication burdens (e.g., combining multiple doses in a day into a single dose)
Under or improper use of safety tools (e.g., using pill boxes only as storage)
Risky medication handling practices (e.g., multiple bottles of same medications in different doses, different medications in a single bottle)
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Knowledge gaps |
Not aware of taking duplicate or multiple similar action medications
Confusion of brand versus generic names
Not aware of importance of adherence or not fully understanding the risks of stopping a prescribed medication, often due to cost to medication side effects or improved symptoms
Unaware of taking medications incorrectly
Misbeliefs about medications
Not aware of major risks or not aware of ways to reduce major risks
Unable to provide accurate information on medications taken at home
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At-risk behaviors in coping with cost
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Holding on to expired or not current medications
Reliance on coupons and free samples resulting gaps in therapies
Stretching doses
Patient’s reluctance to communicate about affordability
Perception of unjustifiable high cost and/or low no benefits (e.g., not filling antibiotics when symptoms had resolved)
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Gaps in knowledge and skills in managing regimen changes |
Not understanding discharge medications as short-term bridging medications before seeing primary care physicians
Not aware of temporary nature of regimen changes that require followup with primary care physicians who knew the patient
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Home work system – resource related |
Unaffordable cost |
Medications with non-sustainable long-term cost
No or inadequate insurance, or coverage gap
Medications with high copay
Medications requiring prior authorization
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Deficiency in home support |
Inadequate or no help needed at home (e.g., to administer discharge medications)
Transportation barriers for followup visits or picking up medications
Loss of prescriptions
No system to ensure refill
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Hospital work system |
Errors in discharge medications
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Unintentional duplications (same or medications with similar actions)
Omissions or dose errors recorded in home medications
Discontinued home medications listed as active
Not resuming home medications upon discharge medications
Inaccurate or missing allergy information in inpatient charts
Unnecessary prescription of opioids or not using less risky alternatives
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Communication barriers |
Variations in discharge and communication processes over shifts or weekends resulting in gaps and confusions
Difficulty adding instructions in EHR on discharge medications
Inability to alert patients to dose changes
Time pressure preventing thorough review and communication with patients on discharge medications
No reliable process to review potential side effects and ways to manage side effects
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Technology and policy barriers in helping patients manage cost |
Difficulties in determining out-of-pocket cost to patients
No process for engaging patients and families on cost and access issues
Burdens in working on insurance coverage
Cost issues induced from inpatient and outpatient formulary differences
Hospital staff not having time or not aware of the need to address cost
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Collaborative work between hospital and home work systems |
Inadequate hand-offs for patients and caregivers to manage changes |
Patients not aware, not educated on, or not prepared to manage new medications
Mistaking dose changes as new medications or failure to adjust
Lack of clear instructions and ability to resume or stop home medication
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Inadequate understanding about changes |
Switching from branded medication names to generic
Switching within the same medication class due to formulary differences
Changing chronic home medications
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External environment |
Medications unavailable after discharge |
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Gaps in access to care or in sharing medication information |
Barriers to follow up visits with primary care provider (e.g., scheduling and insurance issues)
Confusion over whom to reach out about refilling discharged medications
Conflicting information to patients from different providers
Medication information not shared across settings
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Difficulties in obtaining medications after discharge |
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