Table 5.

Pharmacist quote sample in relation to the impact of COVID-19 on workplaces.

Impact of COVID-19 on the Workplace
Framework	Major Theme	Sub-Theme	Pharmacist Quote
Software	Leadership	Concerns not addressed Lack of planning Promoting roles and services Contract alterations	“Positive—learning new skills both clinical and project management, interdisciplinary involvement, teamwork, role redesign—pharmacists and allied health vaccinators” (179) “Our workplace is shifting from relying on retail to being utilised as part of the health system. Retail has reduced by 30% however our vaccinations have sky rocketed. We are refitting our pharmacy with 5 consult rooms and removing half our retail space” (29).
Hardware	N/A		N/A
Environment	Workload, Finances and General environment	Less staff Higher dispensing load E-prescribing Deliveries Team division Misinformation correction Locum unavailability Communication with prescribers New service provision (vaccinations) Resource reallocation (consult rooms, WFH) errors Remuneration Viability Competition Discounters Job security Patient expectations Supply chain issues COVID protocol enforcement Vaccine status Pharmacy design	“Everyone is tired and stressed from dealing with misinformation and having to convince their community to get the vaccination. And then expected to perform normal Pharmacy services on top of this.” (30) “The atmosphere is less friendly as we do not want to spend a lot of time with our patients and try to get them out as safely and quickly as possible so they do not have to spend time in an at-risk area”(6) “We have had to rearrange the layout of the workplace to ensure safer environment for patients and staff.” (34) “Staff having to be off work due to testing requirements and splitting into 2 teams to give added protection for the business. This has impacted on workflow and dynamics.” (235)
Liveware	Wellbeing and self-improvement	Stress Safety/security Job satisfaction Personal Protective Equipment adornment Continuing education Holiday and leave changesAbuse	“Everyone’s ears hurt, dry hands, Hard to hear people, Physical distancing is hard for social creatures. Sanitising measures put in place constricting and constantly reminds us of COVID. Can’t go to work without thinking of COVID vaccines and how to make process less stressful” (51) “Along with fatigue, probably taking less days off as reluctant to go away” (67) “They way the pharmacy runs has drastically changed. The amount of abuse and stress that each staff members have to bear has increased.” (148)
Liveware–Liveware	Work culture	Generational Gap Mergers Management vs. Staff	“Just now they are fully staffed but all staff are really young (under 25) except for me” (45) “Initial lockdown- 2 pharmacies merged into one. Stress from other staff members and workload made it unpleasant.” (79)