Table 3. Total number of services provided during April 2019–February 2020 (pre-COVID-19) and April 2020–February 2021 (COVID-19).
| Service type | Sum of service type providedPre-COVID-19 (n = 36), n | Sum of service type provided during COVID-19 (n = 36), n | % change |
|---|---|---|---|
| Written patient care instructions | 3977 | 710 | –82% |
| Periodic health examination | 9736 | 2601 | –73% |
| Well child health examination | 3300 | 1506 | –54% |
| Foot care | 53 774 | 25 155 | –53% |
| Accompaniment | 7351 | 3768 | –49% |
| Physical therapy | 23 386 | 13 016 | –44% |
| Forms completion | 47 509 | 28 507 | –40% |
| Preventive care | 127 353 | 86 925 | –32% |
| Interpretation services | 18 783 | 13 541 | –28% |
| Patient intake | 42 629 | 30 879 | –28% |
| Recommendation or assistance | 104 309 | 125 904 | 21% |
| Postnatal care | 1201 | 1464 | 22% |
| Health card registration | 1593 | 1958 | 23% |
| Case management | 65 805 | 81 043 | 23% |
| Care plan documentation | 11 334 | 13 979 | 23% |
| Mental health care | 34 160 | 42 207 | 24% |
| Breastfeeding counselling | 2055 | 2653 | 29% |
| Occupational therapy | 1304 | 1691 | 30% |
| Individual counselling | 35 439 | 65 469 | 85% |
| Palliative care | 350 | 1092 | 212% |