Table 3.
Evaluation of the 15-month booking reminder by parents who reported receiving the 15-month reminder (n=114) and public health center staff who completed the survey (n=22).
| Variable | Response, n (%) | ||||
|
|
Mill Woods | Lethbridge | Total | ||
| Parents | |||||
|
|
15-month reminder was helpful (n=114) | ||||
|
|
|
Yes | 57 (96.6) | 53 (96.4) | 110 (96.5) |
|
|
|
No | 1 (1.7) | 1 (1.8) | 2 (1.8) |
|
|
|
I do not know | 1 (1.7) | 1 (1.8) | 2 (1.7) |
|
|
Impact of the 15-month reminder (n=110)a | ||||
|
|
|
Booked appointment | 14 (24.6) | 14 (26.4) | 28 (25.5) |
|
|
|
Changed appointment | 4 (7) | 2 (3.8) | 6 (5.5) |
|
|
|
Did nothing | 37 (64.9) | 34 (64.2) | 71 (64.5) |
|
|
|
Forgot to book or reschedule | 1 (1.8) | 2 (3.8) | 3 (2.7) |
|
|
|
Other | 1 (1.8) | 1 (1.9) | 2 (1.8) |
|
|
Why the 5-month reminder was helpful (n=110)a,b | ||||
|
|
|
Reminded of the appointment | 55 (96.5) | 53 (100) | 108 (98.2) |
|
|
|
Specified the name of the child | 15 (26.3) | 16 (30.2) | 31 (28.2) |
|
|
|
Included phone number to call for booking | 18 (31.6) | 24 (45.3) | 42 (38.2) |
|
|
|
Included vaccine information link | 5 (8.8) | 14 (26.4) | 19 (17.3) |
|
|
Best time to send the reminder (n=222)c | ||||
|
|
|
When child is 15 months | 32 (30.5) | 31 (26.5) | 63 (28.4) |
|
|
|
When child is 16 months | 25 (23.8) | 29 (24.8) | 54 (24.4) |
|
|
|
When child is 17 months | 48 (45.7) | 66 (56.4) | 114 (51.4) |
|
|
|
Other | 10 (9.5) | 5 (4.3) | 15 (6.8) |
| Public health center staff | |||||
|
|
15-month reminder was helpful (n=22) | ||||
|
|
|
Yes | 12 (100) | 9 (90) | 21 (95.5) |
|
|
|
No | 0 (0) | 1 (10) | 1 (4.5) |
|
|
|
Not sure or do not know | 0 (0) | 0 (0) | 0 (0) |
|
|
Impact of the 15-month reminder (n=21)b,d | ||||
|
|
|
More clients came to their scheduled immunization than usual | 10 (83.3) | 8 (88.9) | 18 (85.7) |
|
|
|
More clients canceled or rescheduled than usual | 1 (8.3) | 2 (22.2) | 3 (14.3) |
|
|
|
Other | 2 (16.7) | 1 (11.1) | 3 (14.3) |
|
|
|
No change | 0 (0) | 0 (0) | 0 (0) |
|
|
Best time to send the reminder (n=22) | ||||
|
|
|
When child is 15 months | 5 (41.7) | 2 (20) | 7 (31.8) |
|
|
|
When child is 16 months | 4 (33.3) | 6 (60) | 10 (45.5) |
|
|
|
When child is 17 months | 3 (25) | 0 (0) | 3 (13.7) |
|
|
|
No need to send a booking or rescheduling reminder | 0 (0) | 1 (10) | 1 (4.5) |
|
|
|
Other | 0 (0) | 1 (10) | 1 (4.5) |
|
|
How many reminders should be sent (n=22) | ||||
|
|
|
1 | 4 (33.3) | 3 (30) | 7 (31.8) |
|
|
|
2 | 6 (50) | 6 (60) | 12 (54.5) |
|
|
|
3 | 2 (16.7) | 1 (10) | 3 (13.7) |
aFor parents who responded that the 15-month reminder was helpful (Mill Woods: n=57; Lethbridge: n=53).
bRespondents could select more than one option.
cAnswered by all parents, not just those who received the 15-month reminder.
dFor staff who responded that the 15-month reminder was helpful.